The Factors That Affect Restaurant Customer Satisfaction

Spread the love

Regardless of the type of food a restaurant may be known for the price, the speed and attentiveness of service and the ambiance and environment are all things that affect a customer at any restaurant in Edmonton. Over and above this the customer will obviously assess the quality of the food. There is no common denominator when it comes to satisfying restaurant clientele, some patrons consider one factor more important than the other but generally speaking, any restaurant manager knows that the customers take all of these factors and more into account.

Price is very important; if the restaurant serves mediocre food that is quite expensive then satisfaction dips and dissatisfaction rises. Conversely; if the food is excellent and the prices are reasonable then there is no downside, customer satisfaction rises. This simple observation holds true for service as well along with the atmosphere and speed of service. It is expected that a full service restaurant in Edmonton will have better food, service and ambiance than a fast-food restaurant, the full service restaurant that fails to rise above what is expected in cheaper alternatives is doomed to fail as their customers will be dissatisfied and may not return.

Studies of the industry seem to indicate that young people are less concerned with ambiance and even food quality, their focus is quick service and low prices. The same studies show that older customers are more inclined to take the time to enjoy a full five course meal; these customers are concerned about the quality of the food as well as the way it is prepared and served. Portion size is mostly a factor of the type of restaurant and the food they specialize in. Regardless of the portion size or price, people in this demographic are concerned about the tastiness of the food, the way it is plated and of course, quality.

A full service restaurant in Edmonton must be very focused on service. A full service restaurant tends to have more expensive dishes and the time needed for proper preparation is often much longer than any quick service diner or restaurant. This is an area which includes a number of factors, these include the way customers feel about everyone on staff that they interact with. Some customers may be more inclined on social interactions with the wait staff while others expect that the table will be cleaned quickly after each course and that their wine and water glasses are kept topped up.

If you wish to experience an excellent fine dining restaurant in Edmonton you are invited to visit The River House. This Golden Fork Award restaurant features the best in fresh local ingredients ranging from steak to roasted game hen to fresh salmon and exceptional pasta dishes.